How can I track my order?
After your order ships, you should receive a shipment notification email. This email will contain a USPS tracking number which can be used at the USPS website to track your order. If you do not receive this email after 2 days, please email us and we will send you a tracking number.
How long will my shipment take?
Anything in stock will ship within 48 hours, but our “shipping rogue” (as he likes to be called) tends to ship everything out in less than 24. We only use USPS Priority Mail which typically takes 2-3 days for shipping to the U.S. International shipments may take up to 10 days
Do you ship internationally?
Yes! We now ship to several countries. We’ve gone global. We selected United States Postal Service Priority Mail International as our only option for international shipping. You should receive your order in about 6 to 10 days. Please note that you will be responsible for any fees, taxes, duties, etc. that may be charged when your order arrives. These additional charges are unfortunately out of our control and we’re unable to estimate them for you.
Will I have to pay customs fees on my order?
The shipping charges you pay Cloak Bags do not include any duties, taxes, or other fees that may or may not be required when the product reaches you. If you choose not to pay any import taxes, fees, etc. your order will not be refunded. If you refuse to accept the order, it will most likely be sent back to us and we will be forced to pay the fees so you will not receive a refund from us. Please check with your local customs office for information about duties, taxes, or other fees before placing an order. Since we are a retail store, we can not mark your order as 'GIFT' to avoid paying customs fees.
If you do not receive your order in a reasonable amount of time, please check with your local customs office first. It is possible that your shipment may be held in customs for processing or awaiting payment of fees. Please be very familiar with your country's customs procedures before you place an order!
Why isn't my country an option?
Due to various reasons, we have decided only to ship to select countries at this time. If you don’t see your country listed, and that makes you very sad, email us and we’ll see if we can help.
Will the bag's magnets affect my camera or memory card?
We’ve rubbed the magnets all over our memory cards, credit cards and birthday cards, and were unable to erase or damage any of them. The magnets are too weak to affect your camera, plus the solid state memory cards in most cameras are immune to the effects of magnetism. As for hard-drive-based memory cards, the magnets are still much too small and too weak to affect them. For further information on the safety of mixing magnets and cameras, we recommend checking out the following pages: Busting the Biggest PC Myths, Treck-Tech MagMount System FAQ.
I've got a [insert camera model]. Will the bag fit it?
The Cloak™ Bag was designed to fit most SLR cameras. The largest camera we used it with was the Canon 5D Mark II. The smallest camera we tested with was the Sony SLT-A35. The top selling digital SLR cameras all have sizes which fall between those two models and should fit comfortably. Tested models include the following: Canon Rebel T3i, Rebel T3, Rebel T2i, Rebel T1i, Rebel XS, 60D, 7D, 5D Mark II; Nikon D7000, D5100, D5000, D3100, D3000, D700, D300s, D90, D40, D3S; Sony A580, A390, A77, A66, A55, SLT-A77, SLT-A55V, SLT-A35, SLT-A33; Pentax K-5, K-R; and Olympus E-500; E-5.
If you are still unsure if your camera is compatible, use the following max dimensions and compare it to those of your camera: Height: 12 cm, Width: 19 cm, Length: 20.5 cm
Does the Cloak™ Bag work with smaller point-and-shoot cameras?
Not very well. The Cloak™ Bag was designed primarily for SLR (single lens reflex) type cameras.
What size mounting screw does the Cloak™ Bag come with?
1/4 inch - 20 threads per inch. It is the standard size that fits the tripod mounting hole on most digital cameras.
What is the maximum length of the included strap?
The maximum length of the strap is approximately 59 inches (150 cm)
Is the bag waterproof?
No. The outside material is water resistant only. The flip top inherently keeps the bag from being completely waterproof, so we opted for a fabric that was instead water resistant.
Does the bag have any padding?
Not really. The Cloak™ Bag offers some protection from bumps, scratches, and dirt, but not drops or hard hits. We decided against additional padding in order to keep the bag collapsible and its length adjustable.
Where can I store an extra memory card or battery?
There is a small pocket on the front of the bag. It's big enough to hold a small wallet, keys, batteries, or memory cards.
Do I have to open the bottom flap and adjust the length of the bag every time I want to take a photo?
No way! We nearly always carry our Cloak™ Bags with the bottom open and the length adjusted in advance, so that when we see something to shoot, all we need to do is flip the top flap open and compose our shot.